Creating a Culture of Caring

Overcoming differences in cultural diversity through the Ethno-Cultural Program

Differences in culture are usually thought of as things to be celebrated, not as things that might cause potential barriers.

Yet differences in culture can prevent people with disabilities in various ethno-cultural communities from connecting with services that will help them participate in their communities more fully. There can be a mutual lack of understanding between people and service providers that leads to frustration, confusion and mistrust that serves only to strengthen barriers rather than remove them.

It is not simply a question of speaking a different language. For example, some ethno-cultural groups may not believe in using assistive devices. Another group may see a disability in a negative light and choose not to come forward for additional help.

There are also traditions and lifestyles to consider. There may be a specific way to connect with an ethno-cultural community that is considered respectful and proper, such as contacting an elder to act as an intermediary.

The Ethno-Cultural Program at SMD was created to connect people with disabilities from various ethnocultural backgrounds to the services and service providers that can help them in their daily lives – all while maintaining an awareness and respect for differences in culture.

Services can range from assistance in gaining employment to obtaining such basic necessities as food, clothing and shelter. They may be as simple as providing translation of information or as complex as providing a liaison between an entire community and various service providers.

Through the Program, information on health care, assistive technology, educational opportunities and employment training is provided in 14 different languages including Filipino, Punjabi and Portuguese. Cultural Facilitators – who come from a variety of ethno-cultural backgrounds themselves – visit communities and present information to people.

In addition to these presentations, Facilitators work closely with individuals and families, developing strong relationships and establishing trust. This ongoing involvement is particularly important in close-knit communities where the approval of elders dictates the actions taken by others.

Likewise, Cultural Facilitators of the Ethno-Cultural Program work with hospitals, health organizations, education providers and potential employers to raise an awareness of various cultural differences. By promoting understanding, the Facilitators enable service providers to act with greater sensitivity, taking traditions and beliefs into account when working with people from different ethno-cultural backgrounds.

Culture should never be a barrier. It should be a consideration in ensuring that people with disabilities – from any country and any culture – are treated with the kindness, understanding and respect all people deserve.