Workshops

Train the Trainer Opportunity – Accessible Customer Service – July 25, 2018


DYK: All businesses and organizations need to train staff and volunteers about accessible customer service standard before November 2018.  It’s the law in Manitoba.

Be part of the solution!  Become a trainer! 

Dauphin

Date: Wednesday July 25, 2018
Time:  9:00 am – 4:00 pm
Location: Dauphin Friendship Centre, 210 1st Ave NE, Dauphin, Manitoba
Cost: $300/person

To receive a registration package or for more information:
Contact Heather Hiscock 204-975-3100/1-866-282-8041 or hhiscock@smd.mb.ca Limited spaces available. Interested participants must fill out an application form.

 

Accessible Customer Service Standard Workshop

The Society for Manitobans with Disabilities will be offering several in-person workshops to help businesses and organizations train their staff on the requirements of the new Accessible Customer Service Standard.
All businesses and organizations need to train staff and volunteers about the accessible customer service standard before November 2018. It’s the law in Manitoba. Registered participants will receive a certificate stating that they have attended the Accessible Customer Service Standard training.

Location: 825 Sherbrook Street, Winnipeg Manitoba, Room 203
Cost: $30/person
Space is limited. Registration required.

Upcoming workshop dates and times:
Wednesday July 18, 2018 9:30 am – 11:30 am
Tuesday August 28, 2018 1:00 pm – 3:00 pm
Wednesday September 5, 2018 10:00 am – 12:00 pm
Monday September 10 1:00 pm – 3:00 pm
Tuesday October 2, 2018 5:30 pm – 7:30 pm
Thursday October 18, 2018 10:00 am – 12:00 pm

Thompson Workshop
Date: July 12, 2018
Time:  9:30 am – 12:00 pm
Location: Thompson Best Western Hotels & Suites, 205 Mystery Lake Road
Cost: $30/person

To register and for additional details or to request disability accommodations please contact Heather at 204-975-3100 or  hhiscock@smd.mb.ca

 

Accessible Customer Service Standard Workshop

Organized by the World Trade Centre Winnipeg
Monday, September 17, 2018
11:30 am - 1:00 pm
Cost $35

 

Venue WORLD TRADE CENTRE Winnipeg (Old City Hall in St. Boniface)
             219 Provencher Blvd, 2nd Floor, National Bank Room

 

This seminar is available for remote participants via webinar (i.e. attend from your computer, tablet or smartphone). Please choose “Online” at registration. The day before the event, we will send you an email with the link to join the seminar online.

Presenter: Heather Hiscock, Society for Manitobans with Disabilities

The Accessibility for Manitobans Act (AMA) Standard on customer service is now law in Manitoba. Along with other requirements, this law requires that all businesses and organizations train all employees and volunteers who interact with the public. The Human Rights Code, the Accessibility for Manitobans Act and the Customer Service Standard will be reviewed in this session presented in collaboration with the World Trade Centre Winnipeg and Society for Manitobans with Disabilities. Registered participants will receive a certificate stating that they have attended the Accessible Customer Service Standard training.

Attendee will learn the following:

  1. Interacting and communicating with persons with disabilities facing barriers
  2. Recognizing and respecting the various support that people with disabilities may use such as assistive devices, support person or service animal
  3. Providing support to a person with a disability who is having difficulty accessing a product or service
     

Note: Certificates will be provided to each participant

Online registration will close the day prior to the event. Past this deadline, please call 204-984-2272 to make arrangements to attend the seminar.

To register and for additional details please check back for the link.