Train the Trainer – Accessible Customer Service – March 22, 2018

DYK: All businesses and organizations need to train staff and volunteers about accessible customer service standard before November 2018.  It’s the law in Manitoba.

Be part of the solution!  Become a trainer! 

March 22, 2018 9am - 4pm
Society for Manitobans with Disabilities
Room 203 @ 825 Sherbrook Street
Winnipeg, Manitoba
Cost $250

Limited spaces available. Interested participants must fill out an application form. Preference will be given to people living in rural and northern Manitoba communities.

To receive a registration package or for more information please contact Heather at 204.975.3100 or


Accessible Customer Service Standard Workshop

Tuesday, March 27, 2018
6:00 pm – 8:00 pm
Community Futures White Horse Plains and the World Trade Centre Winnipeg invite you to participate in this free seminar in Headingley, Manitoba.

To register and for additional details please follow this link:


Accessible Customer Service Standard Workshop

Organized by the World Trade Centre Winnipeg
Monday, June 11, 2018
9:30 am - 11:00 am
Cost $35


Venue WORLD TRADE CENTRE Winnipeg (Old City Hall in St. Boniface)
             219 Provencher Blvd, 2nd Floor, National Bank Room


This seminar is available for remote participants via webinar (i.e. attend from your computer, tablet or smartphone). Please choose “Online” at registration. The day before the event, we will send you an email with the link to join the seminar online.

Presenter: Heather Hiscock, Society for Manitobans with Disabilities

The Accessibility for Manitobans Act (AMA) Standard on customer service is now law in Manitoba. Along with other requirements, this law requires that all businesses and organizations train all employees and volunteers who interact with the public. The Human Rights Code, the Accessibility for Manitobans Act and the Customer Service Standard will be reviewed in this session presented in collaboration with the World Trade Centre Winnipeg and Society for Manitobans with Disabilities. Registered participants will receive a certificate stating that they have attended the Accessible Customer Service Standard training.

Attendee will learn the following:

  1. Interacting and communicating with persons with disabilities facing barriers
  2. Recognizing and respecting the various support that people with disabilities may use such as assistive devices, support person or service animal
  3. Providing support to a person with a disability who is having difficulty accessing a product or service

Note: Certificates will be provided to each participant

Online registration will close the day prior to the event. Past this deadline, please call 204-984-2272 to make arrangements to attend the seminar.

To register and for additional details please follow this link:

Please check back later for the link to register.