Accessible Customer Service Standard Training
Organized by the World Trade Centre Winnipeg
Friday December 15, 2017
9:30 am - 11:00 am
Venue WORLD TRADE CENTRE Winnipeg (Old City Hall in St. Boniface)
219 Provencher Blvd, 2nd Floor, National Bank Room
This seminar is available for remote participants via webinar (i.e. attend from your computer, tablet or smartphone). Please choose “Online” at registration. The day before the event, we will send you an email with the link to join the seminar online.
Presenter: Heather Hiscock, Society for Manitobans with Disabilities
The Accessibility for Manitobans Act (AMA) Standard on customer service is now law in Manitoba. Along with other requirements, this law requires that all businesses and organizations train all employees and volunteers who interact with the public. The Human Rights Code, the Accessibility for Manitobans Act and the Customer Service Standard will be reviewed in this session presented in collaboration with the World Trade Centre Winnipeg and Society for Manitobans with Disabilities. Registered participants will receive a certificate stating that they have attended the Accessible Customer Service Standard training.
Attendee will learn the following:
- Interacting and communicating with persons with disabilities facing barriers
- Recognizing and respecting the various support that people with disabilities may use such as assistive devices, support person or service animal
- Providing support to a person with a disability who is having difficulty accessing a product or service
Note: Certificates will be provided to each participant
Online registration will close the day prior to the event. Past this deadline, please call 204-984-2272 to make arrangements to attend the seminar.
To register and for additional details please follow this link: